Privacy Policy

1. Introduction

GB Media Ltd (Company Number: 16873875), operating BritishProperty.uk ("we", "our", "us", or "the Company"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (BritishProperty.uk) and use our services.

Our registered office is at 3rd floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom.

This Privacy Policy applies to all users of our website, including estate agents, private property owners, service providers, job seekers, and general visitors. By using our website, you consent to the data practices described in this policy.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. GB Media Ltd is the data controller responsible for your personal data.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Account Registration (All Users)

• Name (first name, last name)
• Email address
• Phone number
• Password (stored in encrypted form)
• Postal address (where applicable)

Estate Agent Accounts

• Company name and registration details
• License numbers and professional qualifications
• Branch information (names, addresses, contact details)
• Staff member details (for agency management)
• Bank account details (for payment processing, where applicable)
• Vebra integration credentials (if using property feed services)

Property Listings

• Property addresses and location data
• Property descriptions, specifications, and features
• Property photographs and media
• Pricing information
• Property availability and status

Service Directory Listings

• Business name and description
• Service categories and offerings
• Contact information
• Business logo and images
• Service area and coverage

Job Listings and Applications

• Job descriptions and requirements
• Application information (CV, cover letter, contact details)
• Employment history and qualifications

Property Enquiries

• Enquirer name, email, and phone number
• Property interest details
• Message content
• Viewing requests and preferences

AI Valuation Requests

• Property address and details
• Property type, bedrooms, bathrooms
• Contact information
• Valuation results and estimates

Payment Information

• Payment card details (processed securely through third-party payment processors - we do not store full card details)
• Billing address
• Transaction history
• Wallet balance and credit purchase history

Support and Communication

• Support ticket content and communications
• Contact form submissions
• Email correspondence

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• Device Information: Device type, operating system, browser type and version
• IP Address and Location: Your IP address and approximate geographic location
• Usage Data: Pages visited, time spent on pages, click patterns, search queries
• Referral Information: Website addresses that referred you to our site
• Cookies and Tracking Technologies: See Section 7 for detailed information

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Estate agents who share property listing information
• Payment processors (transaction confirmations)
• Analytics providers (Google Analytics, Facebook Pixel)
• Property data providers (HM Land Registry, postcode databases)
• Vebra and other property feed providers (for agent integrations)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Create and manage your account
• Process and display property listings
• Facilitate property enquiries and communications between buyers/tenants and sellers/landlords
• Process job listings and applications
• Manage service directory listings
• Process payments and manage wallet balances
• Provide AI valuation services
• Deliver advertising services (boosts, native ads)

3.2 Communication

• Send property alerts and updates based on your saved searches and preferences
• Respond to your enquiries and provide customer support
• Send administrative information, such as account updates, password resets, and policy changes
• Send marketing communications (with your consent, where required)
• Notify you about new features, services, or opportunities

3.3 Website Improvement

• Analyze usage patterns and trends to improve our website and services
• Conduct research and analytics
• Develop new features and functionality
• Personalize your experience on our website

3.4 Legal and Security

• Detect, prevent, and address technical issues, security threats, and fraudulent activity
• Comply with legal obligations and respond to legal requests
• Enforce our Terms of Use and other policies
• Protect the rights, property, and safety of GB Media Ltd, our users, and others

3.5 Marketing and Advertising

• Display targeted advertisements based on your interests and behavior
• Measure the effectiveness of advertising campaigns
• Conduct marketing research and analysis

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal bases:

• Contract Performance: To provide our services and fulfill our contractual obligations
• Legitimate Interests: To improve our services, prevent fraud, and ensure website security
• Consent: Where you have given clear consent for specific processing activities (e.g., marketing communications)
• Legal Obligation: To comply with applicable laws and regulations
• Vital Interests: To protect your or others' vital interests in emergency situations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 With Estate Agents and Property Owners

When you express interest in a property or submit an enquiry, we share your contact information (name, email, phone number) and enquiry details with the relevant estate agent or property owner. This enables them to respond to your enquiry and facilitate property viewings or transactions.

5.2 With Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe) for processing payments
• Email service providers for sending communications
• Cloud hosting and storage providers
• Analytics providers (Google Analytics, Facebook Pixel) for website analytics
• Customer support platforms
• Property data providers (HM Land Registry, postcode services)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.3 With Employers (Job Applications)

When you apply for a job through our platform, we share your application information (CV, cover letter, contact details) with the employer who posted the job listing.

5.4 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities, including:

• Court orders or subpoenas
• Government investigations
• Regulatory compliance requirements
• Protection of rights and safety

5.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5.6 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Secure password storage using industry-standard hashing algorithms
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures
• Employee training on data protection and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

If you believe your account has been compromised, please contact us immediately through our support ticket system or contact form.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device that help us improve your experience.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., authentication, security)
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Advertising Cookies: Used to deliver targeted advertisements and measure campaign effectiveness (Facebook Pixel)
• Preference Cookies: Remember your preferences and settings

7.2 Third-Party Tracking

We use the following third-party tracking services:

• Google Analytics: Tracks website usage and user behavior. See Google's Privacy Policy
• Facebook Pixel: Tracks conversions and enables targeted advertising. See Facebook's Data Policy

7.3 Cookie Controls

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit your ability to use certain features of our website.

For more detailed information about our use of cookies, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are as follows:

• Account Information: Retained while your account is active and for 7 years after account closure for legal and tax purposes
• Property Listings: Retained while the listing is active and for 2 years after removal
• Property Enquiries: Retained for 3 years after the enquiry date
• Payment Information: Retained for 7 years as required by financial regulations
• Support Tickets: Retained for 3 years after ticket closure
• Marketing Communications: Retained until you unsubscribe or withdraw consent
• Analytics Data: Retained in aggregated, anonymized form

After the retention period expires, we will securely delete or anonymize your personal information, unless we are required to retain it for legal purposes.

9. Your Rights Under UK GDPR

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

9.1 Right of Access

You have the right to request access to your personal information and receive a copy of the data we hold about you.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

9.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

9.4 Right to Restrict Processing

You have the right to request restriction of processing of your personal information in certain circumstances.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

9.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

9.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

9.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have violated your data protection rights. You can contact the ICO at ico.org.uk or by phone at 0303 123 1113.

9.9 Exercising Your Rights

To exercise any of these rights, please contact us through our support ticket system (available in your account dashboard) or our contact form. We will respond to your request within one month, though this period may be extended by two further months if the request is complex.

We may need to verify your identity before processing your request. We will not charge a fee for exercising your rights unless your request is manifestly unfounded or excessive.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by the ICO
• Adequacy decisions by the European Commission or UK government
• Other appropriate safeguards as required by UK GDPR

By using our website, you consent to the transfer of your information to countries outside the UK and EEA as described in this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by GB Media Ltd through BritishProperty.uk. It does not apply to information collected by third-party websites or services.

12. Children's Privacy

Our services are intended for individuals aged 16 years and older. We recognize that users aged 16 and above may seek property-related services, including room rentals, and we welcome such users to our platform. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child under 16 has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

13. Marketing Communications

We may send you marketing communications about our services, features, and opportunities if you have consented to receive such communications or if we have a legitimate interest in doing so (where permitted by law).

You can opt-out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your account preferences
• Contacting us through our support ticket system or contact form

Please note that even if you opt-out of marketing communications, we may still send you important administrative messages related to your account or our services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last updated" date at the top of this page
• Sending an email notification to registered users (where applicable)
• Displaying a notice on our website

Your continued use of the website after such changes constitutes acceptance of the new Privacy Policy. If you do not agree to the modified policy, you must stop using the website and may delete your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Data Controller: GB Media Ltd (Company Number: 16873875)
• Registered Office: 3rd floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom
• Contact: Please use our contact form or submit a support ticket through your account dashboard

For data protection inquiries or to exercise your rights under UK GDPR, we recommend using our support ticket system (available in your account dashboard) for the fastest response. You can also use our contact form for general privacy inquiries.

We aim to respond to all privacy-related inquiries within 30 days, in accordance with UK GDPR requirements.