Terms of Use

1. Introduction and Company Information

These Terms of Use ("Terms") govern your access to and use of BritishProperty.uk ("the Website", "the Platform", "we", "us", "our"), operated by GB Media Ltd (Company Number: 16873875), a company registered in England and Wales with its registered office at 3rd floor, 86-90 Paul Street, London, EC2A 4NE.

By accessing and using BritishProperty.uk, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website. These Terms constitute a legally binding agreement between you and GB Media Ltd.

2. Use of the Website

2.1 Eligibility

You must be at least 16 years old to use this website. By using the website, you represent and warrant that you are at least 16 years of age. Our platform is open to users aged 16 and older, including those seeking room rentals and other property-related services. By using the website, you acknowledge that you meet the minimum age requirement.

2.2 Account Registration

To access certain features, you may be required to register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your information to keep it accurate, current, and complete
• Maintain the security and confidentiality of your password and account credentials
• Accept full responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account or any other breach of security
• Not share your account credentials with any third party

2.3 Account Types

The Platform offers different account types:

• Estate Agent Accounts: For registered estate agents and property professionals to list properties, manage branches, staff, advertising campaigns, and post job listings
• User Accounts: For private property owners and businesses to list properties, create service directory listings, access services, manage their listings, run advertising campaigns (boosts and native ads), and post job listings

Each account type is subject to specific terms and conditions as outlined in these Terms.

3. Property Listings

3.1 Estate Agent Listings

Estate agents who list properties on our platform agree to:

• Provide accurate, complete, and truthful property information
• Ensure all listings comply with applicable laws, regulations, and industry standards
• Respond promptly and professionally to enquiries from potential buyers or tenants
• Maintain the accuracy of property availability, pricing, and status
• Update listings immediately when properties are sold, let, or withdrawn
• Obtain all necessary permissions and consents for property photographs and descriptions
• Comply with all relevant property advertising regulations, including but not limited to the Consumer Protection from Unfair Trading Regulations 2008
• Not list properties that are not genuinely available for sale or rent

3.2 Private Owner Listings

Private property owners who list properties agree to:

• Provide accurate and complete property information
• Ensure they have the legal right to sell or rent the property
• Respond promptly to enquiries from potential buyers or tenants
• Update listing status when properties are sold, let, or withdrawn
• Comply with all applicable laws and regulations

3.3 Property Information Accuracy

While we strive to ensure accuracy, GB Media Ltd does not guarantee the completeness, accuracy, reliability, or legality of property listings. Property information, including descriptions, photographs, pricing, availability, and specifications, is provided by estate agents, property owners, and third parties. We are not responsible for any errors, omissions, or misrepresentations in property listings.

All property listings and information shown on this platform are advertisements submitted by private individuals, property owners, agents, and companies. We do not verify, guarantee, or accept any responsibility for the accuracy, completeness, reliability, or legality of the property descriptions, photographs, pricing, availability, or any other content or linked information provided by the advertisers. All details are the sole responsibility of the respective advertiser.

We strongly recommend that you independently verify all information and conduct your own due diligence before entering into any agreement or transaction. For complete and up-to-date details, please contact the advertiser directly.

3.4 Listing Moderation and Removal

We reserve the right, at our sole discretion, to review, modify, suspend, or remove any property listing at any time without prior notice if we believe it violates these Terms, applicable laws, or is otherwise inappropriate. We are under no obligation to monitor listings but may do so at our discretion.

4. Job Listings

4.1 Job Posting

Estate agents and employers may post job listings on our platform. By posting a job listing, you agree to:

• Provide accurate and complete job descriptions
• Comply with all applicable employment laws and regulations, including the Equality Act 2010
• Not post discriminatory, misleading, or fraudulent job listings
• Respond to applications in a timely and professional manner
• Maintain the accuracy of job availability and requirements
• Remove listings when positions are filled or no longer available

4.2 Job Applications

By applying for a job through our platform, you agree to:

• Provide accurate and truthful information in your application
• Not submit fraudulent or misleading applications
• Understand that we are not responsible for the hiring decisions of employers
• Acknowledge that we do not guarantee job placement or interview opportunities

4.3 Job Listing Fees

Job listings may be offered free of charge or subject to fees as specified at the time of posting. All fees are non-refundable once a job listing has been published, regardless of whether the position is filled or the listing is removed.

5. Service Directory Listings

5.1 Service Provider Accounts

Service providers who list their services on our platform agree to:

• Provide accurate and complete service descriptions
• Maintain appropriate licenses, qualifications, and insurance where required
• Respond promptly to service enquiries
• Deliver services as described in their listings
• Comply with all applicable laws and regulations
• Not engage in fraudulent, misleading, or deceptive practices

5.2 Service Enquiries

When you submit an enquiry for a service through our platform, your contact information will be shared with the service provider. We are not responsible for the quality, delivery, or outcome of services provided by third-party service providers. Any disputes between service providers and customers must be resolved directly between the parties.

6. Property Valuations

6.1 Valuation Requests

Our platform facilitates connections between property owners and estate agents for professional property valuations. When you submit a valuation request:

• Your contact information and property details will be shared with participating estate agents
• Estate agents may contact you to arrange property viewings and provide valuations
• Valuations are provided by independent estate agents, not by GB Media Ltd
• We are not responsible for the accuracy, quality, or outcome of valuations provided by estate agents
• You are under no obligation to accept any valuation or engage the services of any estate agent
• Any agreements or transactions entered into with estate agents are solely between you and the estate agent

Valuation requests are free of charge. There is no obligation to proceed with any estate agent who contacts you, and you may receive multiple valuation offers from different agents.

6.2 AI Property Valuations

Our platform offers AI-powered property valuation services that provide instant property value estimates using artificial intelligence algorithms and available market data.

6.2.1 Service Description

AI valuations are generated using advanced AI technology that analyzes various data points including:

• Recent property sales data
• Market trends and conditions
• Property characteristics and specifications
• Location factors and local amenities
• Comparable property sales

6.2.2 Accuracy and Limitations

IMPORTANT DISCLAIMER: AI property valuations are estimates provided for informational purposes only. They are not professional valuations and should not be relied upon as the sole basis for property transactions, financial decisions, or legal purposes.

AI valuations have significant limitations:

• They are based on available data and algorithms, which may not reflect current market conditions accurately
• They cannot account for property condition, unique features, or specific circumstances
• They may not reflect recent market changes or local factors
• They are estimates only and actual property values may vary significantly
• They do not constitute professional advice or formal valuations

6.2.3 No Guarantees

GB Media Ltd does not guarantee the accuracy, completeness, or reliability of AI valuations. We do not warrant that:

• AI valuations will be accurate or reflect actual market values
• AI valuations will be suitable for your specific purposes
• AI valuations will be available at all times or free from errors
• Any defects in AI valuations will be corrected

6.2.4 Use of AI Valuations

By using our AI valuation service, you agree that:

• You will not rely solely on AI valuations for property transactions or financial decisions
• You will seek professional valuations from qualified estate agents, surveyors, or property professionals for accurate assessments
• You understand that AI valuations are estimates only and actual property values may differ
• You will not hold GB Media Ltd liable for any losses resulting from reliance on AI valuations
• You will use AI valuations as a starting point for further research and professional consultation

6.2.5 Professional Valuations Recommended

For accurate property valuations, we strongly recommend:

• Consulting with qualified estate agents for market appraisals
• Obtaining professional valuations from chartered surveyors for formal purposes
• Conducting independent research and due diligence
• Considering multiple valuation sources
• Taking into account property condition, location, and market conditions

After receiving an AI valuation, you may request professional valuations from estate agents through our platform or independently.

6.2.6 Data and Privacy

When you use our AI valuation service, we collect property information and contact details as described in our Privacy Policy. Your information may be used to:

• Generate AI valuations
• Send valuation results to your email address
• Offer professional valuation services from estate agents (with your consent)
• Improve our AI valuation algorithms

For more information about how we handle your data, please see our Privacy Policy.

6.2.7 Service Availability

AI valuation services are provided free of charge, but we reserve the right to:

• Modify, suspend, or discontinue the service at any time
• Limit the number of valuations per user
• Change the AI models or algorithms used
• Update or improve the service without notice

7. Advertising Services

6.1 Property Boosts

Property boosts are paid advertising services that increase the visibility of property listings. By purchasing a property boost, you agree to:

• Pay the specified fee for the boost duration
• Understand that boosts are non-refundable once purchased and activated
• Accept that boost performance is not guaranteed and may vary based on market conditions
• Comply with our advertising guidelines and policies

IMPORTANT: No refunds will be provided for cancelled boosts, regardless of the reason for cancellation, including but not limited to property sale, listing removal, or user request. Once a boost is purchased and activated, the full fee is non-refundable.

6.2 Native Advertising

Native advertising campaigns are subject to our advertising policies and guidelines. By purchasing native advertising, you agree to:

• Provide accurate and compliant advertising content
• Comply with all applicable advertising standards and regulations
• Understand that campaign performance is not guaranteed
• Accept that fees are non-refundable once campaigns are approved and launched

6.3 Advertising Content

All advertising content must comply with applicable laws, regulations, and our advertising policies. We reserve the right to reject, modify, or remove any advertising content that we deem inappropriate, misleading, or in violation of these Terms or applicable laws.

8. Wallet and Payment Terms

7.1 Wallet System

The Platform operates a wallet system for agents and users to purchase credits for advertising services, boosts, and other paid features. By using the wallet system, you agree to:

• Maintain accurate wallet balance information
• Use credits only for their intended purpose
• Not transfer credits between accounts
• Accept that credits have no cash value outside the Platform

7.2 Credit Purchases

When you purchase credits for your wallet, payment is processed securely through our third-party payment providers. All credit purchases are final and non-refundable, except as specified in these Terms.

7.3 Refund Policy for Unspent Wallet Balances

Refunds are available for unspent wallet balances under the following conditions:

• You may request a refund of unspent wallet balance at any time
• Refund requests must be submitted through our support ticket system
• Refunds will be processed to the original payment method within 14-30 business days
• Refunds are subject to verification of account activity and may be subject to administrative fees
• Refunds are not available for credits that have been used, even if the associated service (e.g., boost) is cancelled
• We reserve the right to refuse refunds if we suspect fraudulent activity or violation of these Terms

To request a refund of unspent wallet balance, please submit a support ticket through your account dashboard or via our contact form.

7.4 Payment Processing

All payments are processed securely through third-party payment processors. We do not store your full payment card details. By making a payment, you agree to the terms and conditions of our payment processors.

9. User Conduct

You agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws or regulations
• Post false, misleading, fraudulent, or deceptive information
• Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the website, servers, or networks connected to the website
• Attempt to gain unauthorized access to any part of the website, accounts, computer systems, or networks
• Use automated systems, bots, scrapers, or crawlers to access the website without our express written permission
• Harvest or collect information about users without their consent
• Upload or transmit viruses, malware, or any other malicious code
• Engage in any activity that could harm, disable, overburden, or impair our servers or networks
• Violate any applicable local, national, or international law or regulation
• Infringe upon the rights of others, including intellectual property rights, privacy rights, or publicity rights
• Engage in spam, phishing, or other unsolicited communications

10. Intellectual Property

9.1 Our Content

All content on this website, including but not limited to text, graphics, logos, images, icons, audio clips, digital downloads, data compilations, software, and the compilation of all content on the website, is the property of GB Media Ltd or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any content from our website without our prior written permission, except as follows:

• You may temporarily store copies of materials for your personal, non-commercial use
• You may print a reasonable number of pages for your personal, non-commercial use
• You may share links to property listings for personal, non-commercial purposes

9.2 Your Content

By submitting content (including property listings, descriptions, photographs, reviews, comments, or other materials) to our website, you grant GB Media Ltd a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media format and through any media channel.

You represent and warrant that you own or have the necessary rights, licenses, and permissions to grant the rights described above, and that your content does not infringe upon the rights of any third party.

9.3 HM Land Registry Data

This website contains HM Land Registry data © Crown copyright and database right 2021. This data is licensed under the Open Government Licence v3.0. You may use this data in accordance with the terms of the Open Government Licence.

11. Disclaimers

10.1 Website Availability

The website and its content are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The website will be available at all times or free from errors, interruptions, or downtime
• Property listings are accurate, complete, current, or reliable
• The website will meet your requirements or expectations
• Any defects or errors will be corrected
• The website is free from viruses, malware, or other harmful components
• The security measures we employ will prevent unauthorized access or data loss

10.2 Property Information

GB Media Ltd does not verify, guarantee, or accept any responsibility for the accuracy, completeness, reliability, or legality of property descriptions, photographs, pricing, availability, specifications, or any other content or linked information provided by advertisers, estate agents, property owners, or third parties. All property information is provided by third parties, and we are not responsible for any errors, omissions, or misrepresentations.

We strongly recommend that you independently verify all property information and conduct your own due diligence, including but not limited to:

• Verifying property ownership and legal status
• Conducting property surveys and inspections
• Checking planning permissions and building regulations
• Verifying pricing and market valuations
• Reviewing all legal documentation
• Seeking professional advice from solicitors, surveyors, and financial advisors

10.3 Third-Party Services

We are not responsible for the quality, delivery, or outcome of services provided by third parties, including but not limited to estate agents, service providers, payment processors, or other service providers accessed through our platform. Any transactions or agreements entered into with third parties are solely between you and the third party.

12. Limitation of Liability

To the fullest extent permitted by applicable law, GB Media Ltd, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses, whether incurred directly or indirectly, resulting from:

• Your use of or inability to use the website or services
• Any errors or omissions in content or information
• Any unauthorized access to or use of our servers or your account
• Any interruption or cessation of transmission to or from the website
• Any bugs, viruses, trojan horses, or similar items transmitted through the website
• Any property transactions or agreements entered into based on information from the website
• Any loss or damage resulting from reliance on property listings, valuations, or other information

Our total liability to you for all claims arising from or related to your use of the website shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or £100, whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless GB Media Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the website or services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any rights of another party
• Content you submit, post, or transmit through the website
• Any property listings, job listings, or service listings you create

14. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us through our support ticket system or contact form. Upon termination, your right to use the website will immediately cease.

13.2 Termination by Us

We reserve the right to terminate or suspend your account and access to the website at our sole discretion, without prior notice, for conduct that we believe:

• Violates these Terms of Use
• Is harmful to other users, us, or third parties
• Violates applicable laws or regulations
• Involves fraudulent, abusive, or illegal activity
• Results in prolonged inactivity of your account

13.3 Effect of Termination

Upon termination, your right to use the website will immediately cease. We may delete or deactivate your account and all associated information. We are not obligated to retain any of your account information or content after termination. Any unspent wallet balance may be refunded in accordance with our refund policy outlined in Section 7.3.

15. Data Protection and Privacy

Your use of the website is also governed by our Privacy Policy, which can be found at /legal/privacy. By using the website, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For more information about how we handle your personal data, please refer to our Privacy Policy.

16. Support and Customer Service

For support, customer service inquiries, or to report issues, we recommend using our support ticket system, which is available through your account dashboard. Support tickets allow us to track and respond to your inquiries more efficiently.

You may also contact us through our contact form for general inquiries. We aim to respond to all inquiries within 5 business days, though response times may vary depending on the nature of your inquiry.

For urgent matters or account-related issues, please use the support ticket system in your account dashboard for the fastest response.

17. Governing Law and Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales. You agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claims.

18. Changes to Terms

We reserve the right to modify, update, or replace these Terms of Use at any time at our sole discretion. We will notify users of any material changes by:

• Posting the updated terms on this page
• Updating the "Last updated" date at the top of this page
• Sending an email notification to registered users (where applicable)
• Displaying a notice on the website

Your continued use of the website after such changes constitutes acceptance of the new terms. If you do not agree to the modified terms, you must stop using the website and may terminate your account in accordance with Section 13.1.

It is your responsibility to review these Terms periodically for any changes. Material changes will be effective immediately upon posting, unless otherwise stated.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced with a valid, legal, and enforceable provision that comes closest to the intent of the original provision.

20. Entire Agreement

These Terms of Use, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and GB Media Ltd regarding your use of the website and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

21. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure by GB Media Ltd to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

22. Contact Information

If you have any questions, concerns, or complaints about these Terms of Use, please contact us:

• Company: GB Media Ltd (Company Number: 16873875)
• Registered Office: 3rd floor, 86-90 Paul Street, London, EC2A 4NE
• Contact: Please use our contact form or submit a support ticket through your account dashboard

For the fastest response to account-related issues or support requests, we recommend using our support ticket system available in your account dashboard.